Online Return Policy
If you are not completely satisfied with your purchase, we're sorry to hear that! Simply complete our "Return Form" and ship your item back to us! You may also drop-off returns to our Richmond, KY boutique but please read all details on this before returning items.
We ask that you please make sure that your return follows ALL of guidelines explained below in order to be accepted. We must receive the return form accompanying your return in order to process your return. The form can be downloaded here: Return Form
Return packages must be postmarked within 14 days of the original ship date. We feel that this allows adequate time for customers to try on items and decide if they would like to keep them or not.
**We have extended our online return deadline for the holidays! All purchases made within the month of December can be returned for a store credit up until January 5th. The returned packages must be postmarked by January 5th to be eligible for return.**
We offer STORE CREDIT for all returned items. If you wish to exchange your item for another size/color, please wait for your return to be processed and credit to be issued to you. You may then use your credit to purchase the new size/color you would like in its place. We are unable to hold items for exchanges as items are on a first come/first serve basis.
Returning Online Items In Our Boutique
You may also choose to return items in our Richmond, KY boutique location as well. Our Georgetown location is NOT an eligible site for online returns.
Please understand that our stores are separate entities from our online department and our boutique staff are unable to process online returns. You may drop off returns in our store and then at least 3 business days are needed to process online returns by our web department. We cannot offer immediate in-store credits for online returns but can offer in-store credits after our web department has received your return and processed it. You will be notified via email when your return has been processed and request to have your online credit changed to an in-store credit at this time. We appreciate your cooperation with this policy!
Returned Item Condition
Items must have original tags attached, be unworn, unwashed, undamaged and in complete original condition in order to be eligible for return. If items are returned that are deemed not in original condition by Adorabelles, we reserve the right to refuse a return. "Unoriginal" conditions include but are not limited to: odors, stains, make up residue, rips/damages, signs of wear, signs of wash, etc..
The following items are unfortunately NOT eligible for return:
- Items under the "Sale" tab
- Items purchased using a discount code of 30% off or MORE
- Items permanently marked down below their original price
Shipping Fee Deduction
Our shipping is free for you, but unfortunately not for us, so $3.00 will be deducted from the receipt amount for all returns before credit is issued.
How To Return
Customers are responsible for the cost of returning an item to Adorabelles. We suggest using USPS First Class shipping as it is typically most affordable method. The package is the customer's responsibility until it reaches us. Therefore, for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Items should be addressed to:
Attn: Shipping Department
142 North Second St.
Richmond, KY 40475
Return Process Time
Once a return is received, please allow up to 3 business days for your return to be processed. We will contact you via email to issue a store credit which can be redeemed online. If you wish to have your online credit changed to a store credit, please contact adorabellesCS@gmail.com to make a request for this after receiving your store credit code.
Still have questions? Customer Service can be reached via email at adorabellesCS@gmail.com. We will respond to all inquiries within 2-4 business days, but do not answer requests on weekends or Holidays. We urge you to please take extra caution when opening your packages as we can't be held responsible for any damages that may occur once the product(s) leaves our store. We do reserve the right to refuse any returns that we feel are not compliant with our policies. All merchandise is inspected before it is shipped.