Shipping Information
All purchases are packed, fulfilled and delivered to the postal service within
2-3 business days of their original purchase date.
We ship orders Tuesday - Friday, but do not ship packages on Saturday - Monday.
If you place an order on Friday after 3:00 p.m., your package may not be shipped until the following Tuesday.
We have 2 shipping options, which include:
1) Basic Shipping: Customers who select "Basic Shipping" will have their package shipped via USPS First Class Mail. This is the most economical shipping option offered by the United States Post Office. It does not come with tracking information and typically takes between 4-7 business days to receive your order.
2) Rush Shipping: Customers who select "Rush Shipping" will have their package shipped via USPS Priority Mail. This is an expedited shipping option that includes access to package tracking, $50 insurance on the package being sent. Items shipped with the "Rush Shipping" option will arrive within 2-3 business days.
If you need your package quicker, please contact us to discuss quicker options and customized quotes. You can reach our online management team via email at customerservice@shopadorabelles.com.
For a super quick response, feel free to message us on Facebook HERE.
Our online team does not currently have a method of being contact via telephone.
After a package departs from our facility, Adorabelles is no longer capable of controlling its journey to you. While we have found the US Postal Service to be highly dependable, occurrences have seldom occurred where packages have gone missing or been damaged during transport. Adorabelles is not responsible for a package once it is delivered to USPS. USPS gives the responsibility to the individual who pays for the shipping service which is the customer. We will do our best to help you in the event of a lost or damaged package but cannot offer refunds/credits in the event of a mail carrier error. Restitution must be sought from that carrier in the event of such an occurence. Please consider this before choosing your shipping method and consider opting for a shipping option that includes package insurance if purchasing a high amount of items.
Online Return Policy
If you are not completely satisfied with your purchase, we're sorry to hear that!
Simply complete our "Return Form" and ship your item back to us! You may also drop-off returns to our Richmond, KY boutique but please read all details on this before returning items.
We ask that you please make sure that your return follows ALL of guidelines explained below in order to be accepted. We must receive the return form accompanying your return in order to process your return. The form can be downloaded here: Return Form
If you have questions about whether an item is eligible for return, please reach out to us via email here.
Return Deadline
Return packages must be postmarked within 14 days of the original ship date. We feel that this allows adequate time for customers to try on items and decide if they would like to keep them or not.
**We have extended our online return deadline for the holidays! All purchases made within the month of December can be returned for a store credit up until January 5th. The returned packages must be postmarked by January 5th to be eligible for return.**
Return Options
We offer STORE CREDIT for all returned items. If you wish to exchange your item for another size/color, please wait for your return to be processed and credit to be issued to you. You may then use your credit to purchase the new size/color you would like in its place. We are unable to hold items for exchanges as items are on a first come/first serve basis.
Returning Online Items In Our Boutique
You may also choose to return items in our Richmond, KY boutique location as well. Our Georgetown location is NOT an eligible site for online returns.
Please understand that our stores are separate entities from our online department and our boutique staff are unable to process online returns. You may drop off returns in our store and then at least 3 business days are needed to process online returns by our web department. We cannot offer immediate in-store credits for online returns but can offer in-store credits after our web department has received your return and processed it. You will be notified via email when your return has been processed and request to have your online credit changed to an in-store credit at this time. We appreciate your cooperation with this policy!
Returned Item Condition
Items must have original tags attached, be unworn, unwashed, undamaged and in complete original condition in order to be eligible for return. If items are returned that are deemed not in original condition by Adorabelles, we reserve the right to refuse a return. "Unoriginal" conditions include but are not limited to: odors, stains, make up residue, rips/damages, signs of wear, signs of wash, etc..
The following items are unfortunately NOT eligible for return:
- Items marked down below their original price
- Items under the "Sale" tab of the website
- Items purchased using a discount code of 30% off or MORE
- Holiday themed apparel after said holiday has passed.
How To Return
Customers are responsible for the cost of returning an item to Adorabelles. We suggest using USPS First Class shipping as it is typically most affordable method. The package is the customer's responsibility until it reaches us. Therefore, for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Items should be addressed to:
Adorabelles
Attn: Shipping Department
142 North Second St.
Richmond, KY 40475
Return Process Time
Once a return is received, please allow up to 5 business days for your return to be processed. We will contact you via email to issue a store credit which can be redeemed online. If you wish to have your online credit changed to a store credit, please contact adorabellesCS@gmail.com to make a request for this after receiving your store credit code.
Still have questions? Customer Service can be reached via email at adorabellesCS@gmail.com. We will respond to all inquiries within 2-4 business days, but do not answer requests on weekends or Holidays. We urge you to please take extra caution when opening your packages as we can't be held responsible for any damages that may occur once the product(s) leaves our store. We do reserve the right to refuse any returns that we feel are not compliant with our policies. All merchandise is inspected before it is shipped.
