You have 21 days from the shipment date to return items purchased online.
Our goal is to provide you with pieces that you'll absolutely love. We will always do our best to make sure you're happy with your purchase! Our customers are our #1 priority and we always treat each one as fairly as possible. If you've received an item that is damaged or defective, please email us at customerservice@shopadorabelles.com so that we can take care of this for you.
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Return Options
We offer store credit for all returned items. If you wish to exchange your item for another size/color, please wait for your return to be processed and credit to be issued to you. You may then use your credit to purchase the new size/color you would like in its place. We are unable to hold items for exchanges as items are on a first come/first serve basis.
Delivery Method
You have 3 options when deciding how to return your item(s).
- We can provide you a pre-paid USPS shipping label.
- You can mail your item back using the method of your choice
- You can drop off your return in person during our curbside pick up hours on Tuesdays + Thursdays from 3:00 p.m. - 6:00 p.m.
If you choose to utilize the pre-paid label feature, $5 will be deducted from your store credit amount. We will provide a label for the weight of the product + the original packaging. You will need to deliver your package to your local post office or USPS drop box in order to send it back. We will have record of your tracking information if you choose this option.
If you choose to mail your item back on your own, you can do so using the shipping carrier of your choice. You will need to keep record of your tracking information as we will not have access to it. We are unable to reimburse return shipping costs.
Packages should be addressed to:
Adorabelles
Shipping Department
142 N. 2nd St.
Richmond, KY 40475
Returning Online Items Via Curbside Drop Off
Please return your item(s) during our current curbside service hours on Tuesdays and Thursdays from 3:00 p.m. - 6:00 p.m. Once you have arrived, please text 859-779-0491 letting us know that you have a return, the first and last name on your order and a description of your vehicle.
If you would like a size exchange, please reach out to us at customerservice@shopadorabelles.com to let us know your order information and what size you would like to exchange for. Within 48 hours, we can have it ready for you. We are unable to perform exchanges without 48 hours notice due to our online inventory being housed in a different facility outside of our store.
Returning Online Items In Our Boutique (UNAVAILABLE CURRENTLY)
When returning online items in store, please understand that our boutique staff cannot create an online credit and this must be done by our web team. Please allow 2-3 business days after making your return for our web team to create an online store credit and provide this for you via email.
Our boutique staff are able to provide you with an in-store credit if you choose to purchase an item in store rather than online.
Item Condition
Items must have original tags attached, be unworn, unwashed, undamaged and in complete original condition in order to be eligible for return. If items are returned that are deemed not in original condition by Adorabelles, we reserve the right to refuse a return. "Unoriginal" conditions include but are not limited to: odors, stains, make up residue, rips/damages, signs of wear, signs of wash, etc..
The following items are unfortunately NOT eligible for return:
- Items marked down below their original price
- Items under the SALE tab of the website
- Items purchased using a discount code of 30% off or MORE
- Holiday themed apparel after said holiday has passed
- Sunglasses, scarves, hair scarves, jewelry, leggings
Return Request
Before mailing items back to us or bringing your return into our stores, our online Return Request must be completed. You can begin the return process by clicking the box below.
Processing Time
Once a return is received, please allow up to 5 business days for your return to be processed. We will contact you via email to issue a store credit which can be redeemed online. If you wish to have your online credit changed to a store credit, please contact adorabellesCS@gmail.com to make a request for this after receiving your store credit code.
Still have questions? Customer Service can be reached via email at adorabellesCS@gmail.com. We will respond to all inquiries within 2-4 business days, but do not answer requests on weekends or Holidays. We urge you to please take extra caution when opening your packages as we can't be held responsible for any damages that may occur once the product(s) leaves our store. We do reserve the right to refuse any returns that we feel are not compliant with our policies. All merchandise is inspected before it is shipped.
