You have 21 days from the shipment date to return items purchased online.
Our goal is to provide you with pieces that you'll absolutely love. We will always do our best to make sure you're happy with your purchase! Our customers are our #1 priority and we always treat each one as fairly as possible. If you've received an item that is damaged or defective, please email us at customerservice@shopadorabelles.com so that we can take care of this for you.
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Return Options
We offer store credit for all returned items. If you wish to exchange your item for another size/color, please wait for your return to be processed and credit to be issued to you. You may then use your credit to purchase the new size/color you would like in its place. We are unable to hold items for exchanges as items are on a first come/first serve basis.
Delivery Method
You have 3 options when deciding how to return your item(s).
1. We can provide you a pre-paid USPS shipping label.
2. You can mail your item back using the method of your choice.
3. You can return your item in store (see details below).
If you choose to utilize the pre-paid label feature, $5 will be deducted from your store credit amount. We will provide a label for the weight of the product + the original packaging. You will need to deliver your package to your local post office or USPS drop box in order to send it back. We will have record of your tracking information if you choose this option.
If you choose to mail your item back on your own, you can do so using the shipping carrier of your choice. You will need to keep record of your tracking information as we will not have access to it. We are unable to reimburse return shipping costs.
Packages should be addressed to:
Adorabelles
Shipping Department
310 W. Irvine St.
Richmond, KY 40475
Returning Online Items In Our Boutique
You DO NOT need to complete the online return form if you are returning your online purchase in our boutique. Simply bring it in during our store hours and let an associate know that you need to return an item you purchased on our site. Please make sure that your return meets our criteria beforehand.
Our boutique staff are able to provide you with an in-store credit that you can use in our boutique.
Item Condition
Items must have original tags attached, be unworn, unwashed, undamaged and in complete original condition in order to be eligible for return. All original packaging must be 100% intact and in the same condition as when it left our facility. If items are returned that are deemed not in original condition by Adorabelles, we reserve the right to refuse a return.
"Unoriginal" conditions include but are not limited to: odors, stains, make up residue, rips/damages, signs of wear, signs of wash, etc..
Shoes must be packed up as they arrived with all inner packaging. Shoe boxes must be in original condition, with the lid included. Shoes & shoe boxes must be in original, "re-sellable" condition. Shoe boxes should be mailed back inside another form of packaging, such as a bag or box, to protect the integrity of the shoe box. Any shoes or shoe boxes returned outside these parameters will be refused.
The following items are unfortunately NOT eligible for return:
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Items under the SALE tab of the website
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Items marked down below their original price
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Items purchased using a discount code of 40% off or MORE
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Holiday themed apparel & accessories
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Jewelry, décor, hats, sunglasses, accessories, scarves, beanies, bralettes, leggings, etc..
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Sweaters/cardigans made of a CHENILLE knit material
Return Request
Before mailing items back to us or bringing your return into our stores, our online Return Request must be completed. You can begin the return process by clicking the box below.
Processing Time
Once a return is received, please allow up to 5 business days for your return to be processed. We will contact you via email to issue a store credit which can be redeemed online. If you wish to have your online credit changed to a store credit, please contact adorabellesCS@gmail.com to make a request for this after receiving your store credit code.
Still have questions? Customer Service can be reached via email at adorabellesCS@gmail.com. We will respond to all inquiries within 2-4 business days, but do not answer requests on weekends or Holidays. We urge you to please take extra caution when opening your packages as we can't be held responsible for any damages that may occur once the product(s) leaves our store. We do reserve the right to refuse any returns that we feel are not compliant with our policies. All merchandise is inspected before it is shipped.
